Mobile / Casino
These terms set out how 7xx operates your account, handles your data, and defines the scope of access available to you — depending on your local law and eligible region. Read through the sections below to understand your rights, how to raise questions, and where to reach our support team.
Access to 7xx and use of any feature on this platform — including account creation, wallet transactions via bKash or Upay, and game lobby access — is subject to the laws and regulations applicable in your region. We do not make representations about the legality of access in any jurisdiction where we have not confirmed eligibility. If local law in your area restricts or prohibits online gaming or related financial transactions, those restrictions apply to you and take precedence over anything stated here. Our policy covers how account data is collected, stored, and used; how transactions through supported payment routes are recorded; and what recourse you have if something goes wrong. Where bKash or Upay is your active payment method, transaction records are held in your account wallet history and are accessible after login. We retain records in line with applicable data retention requirements and do not share personal account data with third parties except where required by law or to process your payment through the relevant provider. This policy is updated when our practices change. The current version is always shown on this page. Continued use of your account after an update constitutes acceptance of the revised terms. If you have questions about a specific clause, reach our support team through the contact paths listed in the support section below.
Understanding the boundaries of this policy helps you know where to direct questions and what protections apply to different parts of your experience on 7xx.
This policy governs how your account is created, verified, and maintained. It covers login credentials, account status changes, and the conditions under which access may be suspended or closed. Eligibility depends on your local law and region.
Deposits and withdrawals processed through bKash or Upay fall within this policy's scope. Transaction records are visible in your account wallet. The payment providers themselves operate under their own separate terms, which apply alongside ours.
Game content supplied by studios in our lobby — including titles available from Bigtime Gaming, PG Soft, JDB, and Joker — is covered by this policy in terms of fair access and display. Individual game rules and mechanics are governed by the respective studio's content terms.
Links or integrations to external services, including payment processors and identity verification providers, are not covered by this policy. Those services operate under their own terms. We are not responsible for the practices of third-party providers once you leave our platform.
You have practical options for managing your account data and raising concerns. Your account dashboard — accessible after login — shows your transaction history, wallet balance, and account details. If any information held on your account is incorrect, you can request a correction by contacting our support team directly. We aim to process correction requests promptly, though the time required depends on the nature of the change and any verification steps involved. If you want to understand what data we hold about you, submit a request through the support contact path listed below. We will respond with the relevant information in line with applicable data access requirements. For questions about how a specific transaction was recorded — for example, a bKash deposit that does not appear in your wallet — include the transaction reference in your message so our team can locate the record quickly.
Log in and open your account dashboard to see your full transaction history, wallet movements, and account activity. Records are shown in chronological order and include payment method details.
If your name, contact information, or payment details are recorded incorrectly, contact support with the correct information and any supporting verification. We will update the record after confirming your identity.
If a clause in this policy is unclear or you believe a decision affecting your account was made in error, write to us through the support channel. Reference the specific section or transaction so we can respond accurately.
For account closures, data deletion requests, or questions about how long your data is retained, contact our support team directly. We handle these requests in line with applicable legal requirements for your region.
If you have a question about these legal terms, your account data, or a transaction record, the following contact paths connect you to the right team. Include your account reference and a brief description of your question so we can respond without unnecessary back-and-forth.
Open the chat widget from any page after login to reach our support team. This is the quickest path for account and transaction questions, including bKash or Upay payment records.
Send detailed policy or data requests to our support email address shown in your account settings. Include your account ID and the specific policy section or transaction reference in your message.
The help section inside your account dashboard covers common policy questions, account verification steps, and how to read your wallet history. Check there first for answers to standard queries.
We take a straightforward approach to the data your account generates. Here is how each area works in practice.
Account data — including your registration details, wallet history, and transaction records from bKash or Upay — is stored securely and retained for the period required by applicable law. You can request a summary of what we hold by contacting support.
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Your account is protected by the login credentials you set at registration. We recommend using a unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately through live chat or email.
When this policy changes, the updated version is published on this page with a revised date. For significant changes, we may also send a notification to the contact address on your account. The current version always governs your use.
These are the questions we hear most often about how this policy works in practice.
Access and eligibility depend on your local law and the region you are accessing from. If online gaming is restricted or prohibited under the laws applicable to you, those restrictions take precedence. Check the eligibility notice in your account or contact support if you are unsure.
Log in and open your account dashboard. Your wallet history shows all deposits and withdrawals, including the payment method used and the date of each transaction. If a transaction is missing or shows an incorrect amount, contact support with the transaction reference.
Yes. Send a data access request to our support email with your account ID. We will respond with the relevant information in line with applicable data access requirements for your region. Response times depend on the complexity of the request.
We retain account data for the period required by applicable law after closure, then delete it in line with our retention schedule. If you want to know the specific retention period that applies to your account, include that question in your closure request to support.
Contact our support team through live chat or email. Include the correct information and any supporting verification documents. We will update the record after confirming your identity. Some changes may require additional verification steps depending on the type of data involved.
Write to our support team through the email contact path, referencing the specific decision and the policy section you believe applies. Our team will review the case and respond. For urgent account access issues, use live chat for a faster response.