Before you open an account or make a deposit through bKash or Upay, these terms set out exactly what we expect from you and what you can expect from us. Access to the platform depends on your local law and eligible regions — read this page carefully so you know where you stand.
Account access rules
bKash & Upay transaction terms
User rights and responsibilities
Policy contact paths
POLICY SCOPE & STANDING
How These Terms Apply to Your Account
These terms form the agreement between you and 7xx the moment you create an account or use any part of the platform — including the game lobby, wallet section and any payment route you choose. They apply regardless of the device you use or whether you access the platform through a mobile browser. Use of this platform is only permitted where allowed under your local law and in eligible regions. We do not represent that everything on this platform is appropriate, available or lawful in your specific location. Checking that is your responsibility before you proceed. When you fund your account through bKash or Upay, the transaction terms shown at the point of deposit form part of this agreement. Any amount added to your wallet is governed by these terms from the moment it arrives in your account balance. We may update these terms when our operating conditions change. The current version is always the one shown on this page — we do not send prior notice for minor clarifications, but we will communicate material changes through the contact path shown in the support section below. Continuing to use the platform after a change is posted counts as acceptance.
bKash
Deposits made through bKash are governed by the transaction limits and verification steps shown in your account wallet section at the time of the deposit.
Upay
Upay transactions follow the same wallet rules. The available routes and any stated limits are shown inside your account — not on this terms page.
Account Wallet
Your account wallet holds the balance you have funded. Withdrawals and transfers are subject to the conditions shown in the wallet screen after login.
Platform Access
Access is conditional on your local law and eligible regions. We reserve the right to restrict or close accounts where access is not permitted under applicable rules.
WHAT THIS POLICY COVERS
Inside and Outside the Scope of These Terms
Not every part of your experience falls under the same set of rules. Understanding what these terms cover — and what they do not — helps you know where to go when a question comes up. Account access, your wallet balance and the transaction routes you use are all directly inside scope. Third-party services operate under their own rules.
Account Access
Creating, maintaining and closing your account — including the login steps, identity checks and any account restrictions — falls fully within these terms. Any decision we make about your account is governed here.
Transactions
All deposits and withdrawals processed through your account wallet — whether via bKash, Upay or any other configured route — are covered by these terms and the conditions shown in the wallet screen.
Site Content
The games, odds displays and promotional copy on this platform are published by us and sit within scope. RTP figures are shown only where the game or studio exposes them — we do not publish figures we cannot verify.
Third-Party Services
Game studios such as Bigtime Gaming, PG Soft, JDB and Joker supply game content under their own agreements. Their rules govern the mechanics of individual titles; our terms govern your account and wallet, not the studio's software.
YOUR PRACTICAL OPTIONS
Actions You Can Take Under These Terms
These terms are not just obligations — they also describe what you can do. You have the right to review your transaction history at any time through the wallet section of your account after login. If something looks wrong, the correction path starts there: check the record, then contact our support team with the transaction reference shown on screen. You can update the personal details on your account — name, contact number, preferred payment method — through the account settings page. Changes to sensitive fields may require identity verification, and the steps for that are shown in the settings screen itself. If you want to raise a question about how these terms apply to your specific situation, the support section of this page shows the contact paths available to you. We aim to respond to policy questions through the same channels we use for account help.
Review Transaction Records
Your full deposit and withdrawal history is available in the wallet section after you log in. Each entry shows the payment route used, the amount and the time — reference this before raising a dispute.
Correct Account Details
Open the account settings page to update your contact number, payment method preference or personal details. Sensitive fields show the verification steps required directly on screen.
Raise a Policy Question
If a specific clause in these terms is unclear, reach out through the support contact paths listed in the support section below. Provide your account reference so we can respond to your exact situation.
Request Account Closure
You can request that your account be closed at any time by contacting support. Pending wallet balances are handled according to the withdrawal conditions shown in your account before the closure is confirmed.
POLICY CONTACT PATHS
How to Reach Us About These Terms
Questions about these terms — account restrictions, transaction conditions or anything else covered in this agreement — go to our support team. Use the channel that suits how you want to communicate. Always include your account reference when you write in so we can pull up your record without delay.
Live Chat
Open the chat icon from any page on the platform. This is the fastest route for account-related term questions. Have your account reference ready when the conversation starts.
Email Support
Write to our support address for detailed policy queries that need a written response. We reply through the same email channel. Include your registered contact number in the message.
Account Help Section
Log in and navigate to the Help section in your account dashboard. Common term-related questions — wallet conditions, account restrictions, payment routes — are addressed there with account-specific context.
HOW WE HANDLE THIS POLICY
Our Approach to Data, Security and Retention
Knowing how we handle account data and security practices is part of understanding the full terms. We collect the information needed to operate your account — contact details, transaction records and session activity — and we keep it for as long as your account is active or as required by the conditions of operating in eligible regions. We do not share your account data with third parties except where necessary to process a transaction through your chosen payment route, such as bKash or Upay, or where required by applicable rules in your region. Security on your account is your shared responsibility: we protect our infrastructure, and you keep your login credentials private. If you suspect unauthorised access, contact support immediately using the live chat path.
Data Collection
We collect account registration details, transaction records and session data. This information is used to operate your account and process payments through configured routes like bKash and Upay. Nothing beyond operational need is collected.
Cookies and Session Data
The platform uses cookies to maintain your session and remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the platform functions during your session.
Data Retention
Account and transaction records are retained for as long as your account remains active and for the period required under the rules applicable to eligible regions. Closed accounts retain records for the minimum period required.
Requesting Changes
To request a correction to your account data or ask what information we hold, contact support via live chat or email. Include your account reference and describe the specific record you want to review or correct.
TERMS QUESTIONS ANSWERED
Common Questions About These Terms
These are the questions we hear most from people reading through these terms for the first time. If your question is not covered here, the support section above has the contact paths to get a direct answer.
Do these terms apply to me if I am in Bangladesh?
Access to the platform and the applicability of these terms depend on your local law and whether Bangladesh falls within eligible regions at the time you use the account. Check what is permitted in your location before proceeding — we cannot confirm eligibility on your behalf.
What happens to my bKash deposit if my account is restricted?
If your account is restricted or closed, the balance held in your wallet is handled according to the withdrawal conditions shown in your account at that time. We process any withdrawals through the payment route your account has on record — including bKash or Upay where configured.
Can I dispute a transaction recorded in my account wallet?
Yes. Open the wallet section after login and locate the transaction in question. Note the reference number and contact support via live chat or email with that reference. We review the record and respond through the same channel you used to raise it.
How will I know if these terms change?
Material changes are communicated through the contact channel you have registered on your account. Minor clarifications are updated on this page without separate notice. The version shown here is always the current one — the date at the top of the page reflects when it was last updated.
Are the game studios covered by these terms?
Game studios — Bigtime Gaming, PG Soft, JDB and Joker — supply game content and operate under their own software agreements. These terms cover your account, wallet and transactions with us. Queries about specific game mechanics are directed to the studio or to our support team.
What do I do if I think my account has been accessed without my permission?
Contact support immediately through the live chat path shown on any platform page. Change your login credentials as soon as you are able. We investigate reported unauthorised access and may temporarily restrict the account while we do so to protect your balance.