7xx Privacy Policy: How We Handle Your Account Data
When you open an account with 7xx, you share certain personal details with us — and this policy explains exactly what we collect, why we hold it, and what choices you have over it. Access to our platform depends on your local law and the eligible regions we serve; this policy applies wherever that access is available.
Account data handled with care
bKash and Upay transaction records kept securely
Your right to review or correct your data
Contact us to raise any data question
POLICY SCOPE DETAIL
What Data We Collect and Why We Hold It
We collect the information you provide when you register — your name, contact details and any identity verification documents required to validate your account. When you make a deposit or withdrawal using bKash or Upay, we record the transaction reference, amount and wallet identifier linked to that payment. We do not store full bKash PIN values or Upay authentication credentials; those remain inside the respective payment provider's own environment. We also collect technical data automatically — your device type, browser session identifiers and the pages you navigate within 7xx — to keep the account experience consistent and to detect unusual access patterns. We hold this data only for as long as it is needed to operate your account and meet any retention obligations that apply to us under the laws of the regions where we are permitted to operate. When data is no longer needed, we delete or anonymise it. You can ask us at any time what data we currently hold against your account. The current state of your stored preferences and communication settings is shown in your account dashboard after login.
bKash wallet reference
Upay transaction ID
Account registration details
Device session data
Identity verification records
INSIDE AND OUTSIDE
Where This Policy Applies and What It Covers
Not every interaction with 7xx falls under the same rules. This section draws a clear line between what this policy covers, what it does not touch, and where you need to look elsewhere for the relevant terms.
Account Access
This policy covers all data processed when you register, log in, verify your identity and manage your account settings. The rules here apply from the moment you create a 7xx account and remain in place for as long as that account exists.
Transactions
Deposit and withdrawal records linked to bKash, Upay or any other payment route we support are within this policy's scope. We hold transaction references and amounts; the payment provider's own privacy terms govern data held on their side.
Site Content
Game activity logs — the sessions you start and complete inside our lobby — are covered here. We use this data to display your history in the account dashboard. We do not sell or share this play data with third-party advertisers.
Third-Party Services
Links to external sites, payment provider portals and any third-party identity service are outside this policy's scope. Once you leave 7xx and interact with an external service, that service's own privacy terms apply. Availability depends on local law and eligible regions.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
This policy is not a one-way document. You have real, practical choices over the data we hold. You can log in to your account dashboard at any time to review the personal details we have stored — your registered name, contact information, and communication preferences are all visible there. If any detail is out of date or incorrect, you can submit a correction request through our support channel and we will update the record. If you want to know what transaction data we hold linked to your bKash or Upay wallet, you can ask us directly and we will provide a summary. You may also ask us to delete data we no longer need to operate your account, subject to any legal retention requirements that apply to us. Every data request is handled by a member of our support team. We aim to respond within a reasonable time; the exact timeframe depends on the complexity of the request.
Review Your Records
Log in to your account dashboard to see the personal data currently held against your account, including registration details and linked payment identifiers such as your bKash or Upay wallet reference.
Correct Account Details
If your name, contact number or any registered detail is wrong, contact our support team with the correct information. We will verify your identity and update the record once confirmation is received.
Ask a Data Question
Not sure what we hold or why? Send a question through our support channel. We will explain what data is stored, the reason we hold it, and how long we expect to retain it under our current policy.
Request Data Removal
You may ask us to delete personal data we no longer need. We will act on that request where no legal or operational obligation requires us to keep the record. The current status of any deletion request is tracked by our support team.
REACH OUR TEAM
How to Contact Us About This Policy
Any question about how we handle your data — whether it is about a bKash transaction record, an account detail you want corrected, or a request to know what we hold — can be directed to our support team through the channels below. Access and response depend on your region and local eligibility.
Live Chat Support
Open the chat widget inside your account dashboard to reach our support team directly. This is the quickest path for data questions tied to an active account session.
Email Data Requests
For formal data access, correction or deletion requests, send a written message to our support email address shown on the contact page. Include your registered account name and the specific request.
Account Help Centre
The help section inside your account dashboard covers common data and privacy questions. Check there first — many requests about stored details and communication settings can be resolved through the self-service fields shown after login.
DATA HANDLING STANDARDS
How 7xx Manages Data Across Your Account
Data handling at 7xx covers four practical areas: what we store, how long we keep it, who can access it, and how you request changes. We hold account and transaction data only while it serves an operational purpose or meets a retention obligation under the laws of our eligible regions. Payment records linked to bKash or Upay are stored in encrypted form; only authorised members of our account and support teams can access them for the purpose of resolving your queries. We use session cookies to keep your login state active and to detect access from unrecognised devices — you can manage cookie preferences through your browser settings at any time. If you believe your account data has been handled incorrectly, contact our support team with the specific detail in question; we will investigate and respond in writing.
Encrypted Storage
Account credentials and payment wallet references — including bKash and Upay identifiers — are stored in encrypted form. We do not hold full authentication credentials for any payment provider; those remain within the provider's secure environment.
Cookie and Session Data
We use session cookies to maintain your login state and to flag access from unfamiliar devices. Cookie preferences can be adjusted through your browser at any time. We do not use cookies to serve third-party advertising.
Data Retention
We keep personal data only as long as your account is active or a legal retention requirement applies. When neither condition holds, the data is deleted or anonymised. You can ask our support team about the retention period for any specific record.
Requesting Changes
To update, correct or remove any data we hold, contact our support team through live chat or email. Every change request is logged and tracked; the current status of your request is accessible through the support channel you used to submit it.
PRIVACY FAQ
Common Questions About Your Data and This Policy
These are the questions our account holders ask most often about how 7xx handles personal data. Each answer points to the specific account path or contact route you need — no vague gestures.
What personal data does 7xx collect when I open an account?
We collect your name, contact details and any identity documents needed to verify your account. We also record technical session data — your device type and pages visited — to maintain account security. Payment wallet references like your bKash or Upay identifier are stored when you make a transaction.
Does 7xx share my bKash or Upay transaction data with third parties?
We do not sell or share your payment data with advertisers or unrelated third parties. Transaction references may be accessed by our support team when resolving a query you raise. The payment provider — bKash or Upay — holds its own copy under its own privacy terms, which are separate from ours.
How can I see what data 7xx currently holds on my account?
Log in to your account dashboard — your registered details, communication preferences and linked payment identifiers are all visible there. If you want a more complete picture of every record we hold, contact our support team and we will provide a written summary.
Can I ask 7xx to delete my personal data?
Yes. Send a deletion request through our support email or live chat, including your registered account name. We will act on the request for any data we are not legally required to retain. Our team will confirm in writing once the deletion is completed or explain if a retention obligation applies.
How long does 7xx keep my account and transaction records?
We keep data only while your account is active or while a legal retention obligation requires it. The exact period depends on the laws of the eligible regions where we operate. You can ask our support team about the retention timeframe for any specific type of record linked to your account.
Does this privacy policy apply regardless of where I am in Bangladesh?
This policy applies to your account wherever you access 7xx, but the availability of our platform itself depends on your local law and the eligible regions we serve. If access is available to you under local law, this policy governs how we handle the data generated through that access.
Mobile / Casino